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I'm very happy with the service from USAVA Lending. The whole transaction went seamlessly.
Tyler T. | 4/15/2021
This is our third time using USAVA Lending. It's always a smooth process and we were able to close in 30 days. We've already recommended them.
Christopher J. | 4/13/2021
We were referred to USAVA Lending by one of the lenders they work with. The loan process was very quick and easy. There was one small issue, which was not their problem but as soon as we cleared it up on our end, we forward the information to them and loan was approved. They went above & beyond in meeting our expectations. It was great! They were responsive to all of our questions and explained the process clearly and thoroughly. I would definitely recommend them to others.
Johnny V. | 4/9/2021
Brad Thompson and Michelle Spivey at USAVA did and outstanding job! Brad kept me posted throughout the process and Michelle kept the docs rolling. I used to originate mortgages myself as a part of being a Financial Advisor with a major New York Wall Street Wire House, so I know how trying the process can be. This was my 16th mortgage/refi over a 45 year period and it was the most seamless process to date. I recommend Brad Thompson without reservation for anybody shopping for a mortgage of refi in Arizona.
Thomas M. | 4/3/2021
I give USA Home Loans 5 stars. The process was explained clearly and completed in a timely manner. I recommend them.
Robert L. | 4/2/20
Have utilized USAVA 3 times to refinance my VA loan and they always provide top notch service. Never have to worry about the next steps for the staff keeps you updated regularly. Everything proceeded like clockwork. Will definitely utilize USAVA again!!
Michael N. | 4/2/20
USA Home Loans refinanced our home loan in Feb 2020. They were great to say the least! Our representative was awesome. We texted him all the time and he always responded immediately. It didn't matter if he was sick, in our out of the office but he always made sure to get back to us promptly. They worked hard in always answering our questions. Also, our representative was willing to do whatever it took to make sure we were satisfied with the outcome. We've had bad experiences in the past, but USA Home Loans made it an easy going process and we truly appreciated that! Definitely recommend them to anyone looking for a good & responsive mortgage broker.
Joel T. | 3/25/20
They did a refinance / home loan for me a few months ago. The representative that walked me through this process, I've worked with in the past. I appreciate how responsive both him and his team were. They were able to do everything very quickly, I was very pleased with that. They were very efficient and I was very satisfied with the service they provided.
They by far exceeded my expectations and definitely recommend them to others.
Branden M. | 3/25/20
I just did my VA Streamline refinancing with USA Home Loans. Nothing else to say besides they were great and I would recommend them.
Aaron R. | 3/25/20
They did a recent home refinancing for me and gave me a significant interest rate discount. We went from 4.5% to 2.94%. They were the best rate out there. They were very professional, thorough, did the majority of the process online and via text. Everything worked out very convenient and quick. I couldn't believe how smooth the process went through the internet. It was a lot more convenient than walking into the mortgage broker office. I have nothing but good things to say about USA Home Loans and my experience with them. I definitely recommend them to others.
James B. | 3/16/2020
Beginning of this month, March 2020, they did a refinance to lower the rate on our mortgage payment. I've dealt with them 5 different times in the past and have always been satisfied. They all are nice people, from upper management to their customer service personnel. In fact, when the rates go down they are the ones reaching out to us. The process has always been completed in a timely fashion. We enjoy them so much, that we've planned to take a trip down to Arizona and physically meet them! We've referred them to friends and family and definitely recommend them to others. We wouldn't refer them if we didn't think they were good!
Michael H. | 3/16/2020
We've been with them for a little over a year, we have our home and auto insurance through them. They've always had good communication and I really like their rates. They've always been prompt in answering questions and/or concerns. I have recommended them and will continue to do so.
Larry M. | 3/16/2020
They did a refi for me recently! Everything was done in a timely manner and was made very convenient for me. They were professional and walked me through the entire process. I would recommend them to others.
Richard L. | 3/16/2020
Me and my husband refinanced our home about 6 weeks ago and used USA Home Loans. This was the first used them and they far exceeded expectations. They were attentive to our needs and really kept us on track for closing.
Leslie F. | 3/12/2020
I have used USA Home Loans a couple of times now and I keep going back because the employee I work with is great. I am always treated well and the employee is very personable. I have recommended them and if asked I would keep recommending them they are efficient.
Levi M. | 3/12/2020
Great job by USA Home Loans the process was painless, fast, and easy. I had no issues with our refinance through them honestly it was very quick and went above what I expected. I would recommend contacting them if you were looking to refinance your home.
Vanessa M. | 3/3/2020
I used USA Home Loans around end of November early December. They met my expectations and treated me fairly. Everything was done in a timely manner and they were clear with the whole process.
Eric M. | 2/03/2020
They are good to go! I give them the highest rating and recommend them to others.
James S. S. | 1/29/2020
We closed the deal on the 8th, we did a refinance, VA-Streamline. I did the process online. The experience was great! Everything happened very quickly and the people I spoke with were very pleasant. Of course I recommend them to others.
Robert S. | 1/29/2020
They helped us bring down our mortgage interest rate from a 4.5% to a 3%. They did very well. Our representative was very knowledgeable, helpful and polite through the entire process. We were very happy with the outcome. We definitely recommend them to others.
Samuel H. | 1/17/2020
USA Home Loans were pretty good, all the paperwork was done well and we were signing right away. They helped me refinance my home loan, I was always treated real good and the staff that I worked with were very professional. The employee that I inquired with always answered my calls and questions, getting back to me very quickly. Also when we signed the papers the representative who came out was so helpful with explaining everything with us.
Frank D. | 1/14/2020
I started working with USA Home Loans about a month ago. They were timely and easy to get a hold of answering any questions or concerns. I would and have recommended their services.
Rickie C. | 1/8/2020
USA Home Loans was referred to us by another satisfied client of theirs. We finished the refi of our home last month. They were excellent, great customer service and answered all my questions. They were awesome all the way around and definitely recommend them to others.
Tony A. | 1/03/2020
Just before the holidays they completed the re-financing of our home. We do recommend USA Home Loans!
Raymond L. | 1/03/2020
We loved them!!!! We had a great team working on our behalf.
Julie S. | 9/30/2019
They just refinanced my home mortgage within about a month they moved everything along in a timely fashion. My expectations were met questions and explanations were clearly provided to me. I would recommend the service.
Kimberly M. | 5/22/2019
I was rate shopping and found the best deal through USA Home Loans. The loan originator was really nice. Where others I contacted were pushy and demanding. He answered my questions confidently and was not pushy. Anytime I called with question he always called back right away. I used to do his job, so I know how the process works and he was always available. He was also very professional, but he was not over the top. I would totally recommend them. The deal was great and the rate was low. It helped a lot that the loan originator was as good as he was to work with.
Isaiah L. | 5/7/2019
I wanted to refinance my home and called three or four companies before choosing USA Home Loans. They had the best service and a really reasonable quote. They did such an outstanding job completed everything quickly and efficiently. The staff member that I worked with was absolutely outstanding and helpful. Thank you USA Home Loans.
Jeffery D. | 4/19/2019
They process was easy, quick and fast. I came across no issues when using USA Home Loans. I would recommend checking them out.
Alfonso S. | 4/12/2019
I used USA Home Loans to refinance my VA loan to lower the interest rate. This was my first time using them and they definitely met my expectations. They were quick and efficient we closed on time and everything happened as anticipated. The employee in charge of my loan was up front and very helpful answering all of my questions in a timely manner. I would definitely recommend their services to others in need.
Fernando M. | 4/12/2019
The Executive Assistant and loan originator made me feel very comfortable and everyone was very nice. She called when she said she would and answered the phone right away. Everything was explained clearly. When we turned on the television we remembered my neighbor used their services and decided to choose USA Home Loans. My neighbor recommended them highly and so do I. When you talked with them they did not make you feel like you were being a nuisance. I am 86 years old and sometimes things are overwhelming and I tend to repeat questions and they were not bothered by it at all. I send my best to the staff and the wonderful way they treated me!
Mabel W. | 1/22/2019
Everything was very well done. My loan originator was knowledgeable and walked me through the entire process. He was absolutely professional and explained things very well. He was patient with me when it came to making changes and he was very easy to get a hold of. I chose USA Home Loans because they had the best interest rate and returns. My loan even closed early. I would absolutely recommend USA Home Loans!
Jing C. | 1/16/2019
This is the second time I have used USA Home Loans and I am very happy. They explain everything and the staff is super helpful. My loan also closed on time. I would rate them 5 Stars!
Tiffany M. | 11/28/2018
USA Home Loans were great! I was surprised they were able to work with me because I am not your typical home buyer since I am a truck driver. They were able to work with my schedule. The treatment I received from them was spectacular and they were very professional. They were able to keep up with my odd schedule and kept me updated with emails and docu-sign to communicate with me. They really put forth the effort to get the place I wanted. They were recommended by a lender from a real estate agent and I am glad I chose their company. I would definitely recommend them. The Executive Assistant and her assistant were both very helpful to work with my schedule. It is so nice to have somebody who cared and they came through for me. It was awesome how much they were trying to accommodate me and I appreciate how personable they were unlike your typical sales person.
Joshua C. | 11/6/2018
They helped me with the refinancing of my home, we just closed on Monday October 22 2018. Everything was outstanding from start to finish. They are very detailed, compassionate, and explained the whole process patiently. They walked me through it daily for about 3 weeks and followed up with me after. The service is outstanding! Their professionalism is great. Answered all my questions and made me feel comfortable at all times. Everything was handled in a timely fashion. I dealt with about 6 different people and they were all on the same page, they are very synchronized. I have already recommended them to couple of people at my church and will continue to do so.
Roberto L. | 10/25/2018
USA Home Loans are very professional and met every question I asked. If I called my loan originator she would get back with me and would have answers right away. She always called me back in a timely fashion and provided everything that I needed. I chose USA Home Loans because I liked their overall rating and their good reviews. I would recommend their services.
Anthony T. | 10/23/2018
USA Home Loans did great! They made it very simple and easy. They walked us through every step we needed to do. It was a very pleasant experience. Our loan originator was very helpful. We looked at several offers in the mail and we liked the way their letter was worded, the cash out option offer and the look of the letter was appealing. We would absolutely recommend them.
Ronald S. | 10/18/2018
USA Home Loans did a good job. I have used their services three times in the past. The Operations Manager and Executive Assistant took care of what I needed them to do. I got the rate I wanted and they closed the loan as quickly as they could even though VA extended the time between the refinancing. They are great! I would recommend them.
Michael H. | 10/8/2018
About 3 weeks ago we completed the re-mortgage of my home, to pay more money each month, so I can pay it off faster. They did a fabulous job, I've been really happy. The process was remarkable, quick and easy. They were really professional, things were done when they said they were going to done. Always kept me up to date with all necessary documents. I was so satisfied with my experience that I've already recommended them to about 6 different people.
Donna M. G. | 9/13/2018
USA Home Loans did a fine job. I got a mailer from USA Home Loans and they made it convenient. When I called they gave me some options and I was satisfied with what they had to offer. The Executive Assistant and Loan Originator were accommodating and explained things clearly. They were quick with sending and receiving my documents. I would recommend their services. My loan closed on time and I was completely satisfied.
Craig C. | 9/12/2018
We worked with USA Home Loans to secure a loan to purchase a home. Our expectations were met and surpassed. The Operations Manager and his associate did a ton of research to help us find the best home loan. They always answered our questions and responded to emails even on the weekend. (We found our house over the 4th of July weekend and they were right there with us to answer questions and get documents prepared for our offer.) They absolutely provided prompt and thorough services. We will for sure recommend everyone to them. They have been extremely easy to work with, knowledgeable, and friendly.
Collin and Leslie S. | 8/23/2018
USA Home Loans as a company is pretty good. The staff I dealt with did well. They followed up well. The people I worked with were on top of things. I realize lots of things have changed within the loan industry. I understand there are rules and regulations to follow. I am not happy with the "red tape" when dealing with new regulations and that whole process. There were lots of added things I did not need to do before when I refinanced and a lot of extra questions. They asked for tax returns that I sent them. The loan process took some more time and I had to pay for an extra appraisal fee, even though I know it was not their fault. I understand they were doing their best to follow what they had to by law. I would recommend their services.
Gary G. | 8/23/2018
USAVA Lending exceeded my expectations. Our deal was through a private owner. They took care of every problem immediately and kept me informed every step of way. We bought houses before and they really got it together and know what they were doing. The Executive Assistant and Loan Originator were way ahead of everything and they made things real easy. At times, they made the title company look like amateurs because they had to advise them what to do. We had a close date in mind. I would not be able to find anybody better. I got the rate I wanted and my loan closed on time. I would definitely recommend their services. They made our dreams come true by the way it all happened!
David and Gay R. | 7/13/2018
I was extremely satisfied with the customer service that I received. It was fast and friendly. Everything progressed quickly and all of my questions were answered with clear answers. The entire process was seem less and convenient. I was able to communicate via email if need be, or able to call and have questions answered just as easily. I was in a unique situation as I was going to be away for training during closing but every accommodation was made to ensure that we were still able to close in the day we had planned. I enjoyed working with Alex who always followed through in a timely manner. I would highly recommend USA home loans and plan on doing so in the future.
Priscilla L. | 7/10/2018
I really thought USA Home Loans was absolutely the lender I needed! They got back with me every time I needed to speak with them, in fact, there were times when I didn't need them and they would call me just to see how I was doing! They gave me a new life. I would refer them to everyone in need of refinancing their home or even with purchasing a new home. I am a real estate agent, so they will get my referrals.
Annette C. | 7/6/2018
Great customer service went out of their way to help us even coming across town so we could close on time
Clinton C. | 6/27/2018
We closed our VA mortgage loan last week. They were Excellent! It was not an easy process, however, they were able to take us through the process clearly and efficiently. They were very knowledgeable. I dealt with them through email and that was very quick for me. I didn't have to leave the house other than the day of closing. Everybody was very helpful and patient. I absolutely recommend them.
Steven & Linda S. | 6/26/2018
All the staff at USAVA Lending are cordial and respectful. The loan originator was very good because he was organized and knows how to deal with people like me. He called me every time I had a question and he even gave me his cell number. He answers every time I call and in the right way. He calls me with any updates and answers all of my questions. I did not have to follow up with him, he would follow up with me. I told him when the processing was about to end, I like the way he does business and I would recommend him to a lot of my military friends and family. Although I have not met him in person, he sounds like a good family man. I trusted what he told me over the phone and it worked out!
Carlito and Carmen A. | 6/26/2018
We refinanced our home about a month ago with USA Home Loans and we have been treated great. They answered all of our questions and concerns, definitely explaining the process clearly to us. This was our first experience with USA Home Loans we actually contacted them through a letter in the mail and glad we did.
Gilbert R. | 6/22/2018
Everything was done to perfection. We did not have any problems with the transaction. We faxed, they answered. They gave us guidance and they were very clear with their communication. The plainly explained the amount we were gong to get and they were going to make. The percentage came out like they said. I would immediately recommend them. There are so many people offering refinancing, but USAVA Lending came across with information without having your arm twisted. Everything fell in place like we wanted. The 30 year lock was successful and we got a good interest rate.
Emilio & Hortensia R. | 5/9/2018
USAVA Lending were great and wonderful. They took care of all my fears and problems I had. They were able to soothe me. My loan closed exactly when they said. Anytime I had a question they told me how to proceed and take care of things. I was very pleased. I am elderly and usually leery with dealing with online companies. I don't do well with those things, but they did a thorough job. They were patient with me, which was very important because when you are older you need more time to understand. They also walked me through all the scenarios. I would absolutely recommend them!
Raymond and Sharon G. | 03/26/2018
USAVA did a great job. Our loan originator exceeded all our expectations. I have bought and refinanced 11-12 homes in my life time and never had someone so friendly and concerned about my needs . He always answered the phone when ever I called and made sure everything went well. He was there 100% of the time even when I called on Saturday or Sunday. My phone calls never went to voicemail. He would call me to make sure he received what I sent and it was taken care of. There was always a follow up. When we got the wire transfer, he called to verify if it was funded. After everything was closed, he told me to call him if we have any questions anytime. This is the kind of service you would like to have, but you don't get that often. It was a pleasurable. USAVA Lending said what they were going to do and it was done as quickly as possible and they follow up. A lot of companies forget they are working for the customer. I would recommend USAVA Lending. Thanks!!!
David and Linda J. | 03/21/2018
I had a refinance done in January 2018. A lot of time I didn't get time to answer them immediately, so they made every attempt possible to reach me to get the necessary work done. They were very thorough and professional through the entire process. They were able to get me the extra money I needed to remodel my kitchen. They did a really good job in making sure I had everything in place for the process to move quickly. I definitely recommend them. They took the time out, even after hours to make sure I got them what they needed.
Desiree B. | 02/22/2018
We had a couple of false starts due to paperwork issues, but they cleaned up what needed to get done. I was treated very well. The loan originator was available both day and night. He even answered the phone at 8pm. I got the rate I wanted, which was better than a conventional loan. I chose USAVA Lending because they sent me a few mailings. I have had 15-20 loans in my lifetime, but this is the first time I got a VA loan. I always thought it would be difficult to get a VA loan because we were self employed. I was surprised I was able to get the loan. I would definitely recommend them USAVA Lending. 5 Stars!
Charles & Cynthia C. | 1/26/2018
I refinanced with USAVA Lending and I got the interest rate I wanted! They explained things well. My loan originator treated me well and followed up. My loan closed on time. I would recommend their services.
Levi M. | 1/12/2018
My interest rate was lower than it was. They were very nice. I would recommend their service.
Nege C. | 1/12/2018
They were great! The loan originator went above and beyond and was really helpful. We had a unique mortgage and they figured out a way to get it funded. We got the interest rate we wanted. They made things easy and I could not be more impressed with them. I called one day and it started our relationship. This took over a period of two years and he called us back. We were building our house at the time and were waiting until we needed to refinance. He would call once a month to check on things and he did not use any pressure. We had quite a few hurdles, but he always had an answer. Without our loan originator, we would not have never got a refinanced. I would recommend USAVA Lending!
Edward & Kathryn A. | 1/9/2018
Everything was taken care of and well done. My loan originator was a professional who really understands a consumer’s situation. He was very thorough and always available when you have a problem or questions. He followed up to make sure everything was alright. I was most impressed with how he cared and followed up. Even after the funds were received he called to say that we could call him if we had any questions. They are not fake or phony, they sincerely care. I would definitely recommend USAVA Lending and was glad one of my children referred me.
Arthur M. | 12/20/2017
USAVA Lending were wonderful. No pressure and they did everything very professionally. They were really, very good. They had a good rate and they beat everybody out. Everything went really smooth. I would rate them 10 stars if I could. Heck ya, I would recommend them and plan to tell my brother when he is ready for a loan. Everything was just great.
Paul L. | 12/19/2017
USAVA Lending, LLC helped me close on my first home this past Friday. They met my expectations 100%. They answered all my questions, explained everything to where I could understand it. They were there through the whole process and answered everything without a problem. I definitely recommend them to 1st time buyers. They know what they are doing. They are good with VA Loans, they know the whole process.
Michael G. | 12/13/2017
They made it as simple as possible and kept me in the loop the entire time. My loan originator was informative and I felt like he had my best interest in mind. He communicated well, was prompt and responsive even after hours which was really nice. He was more than fair. I decided to choose USAVA Lending over another lender I contacted before because they did not reject me. The lending company that rejected me recently contacted me to make offer, but I told them, "Sorry". I would definitely recommend USAVA Lending and I am happy with the interest rate I received.
Steven L. | 12/7/2017
I would rate USAVA Lending 10 Stars if I could! Their level of service was great. I had been talking to another lending company, but USAVA Lending were hands on. They provided answers to every question I would ask and were prompt with getting back to me. They pulled through with everything they stated they would do. My loan closed on time and my interest rate is much lower. We decided to go with USAVA Lending when we got a letter in the mail. We felt good about contacting them. We looked at their reviews from other clients and saw they had good feedback and attended to all their needs. Our loan originator made everything happen. His assistant was also very good. I am in the works of getting my mother-in-law to go trough the same process.
Courtney W. | 12/7/2017
USAVA Lending were wonderful. Everything was done quickly. No matter what time of the day it was our loan originator would answer our calls. He totally explained everything. He treated me like a queen. He was just wonderful. We had been looking at VA loans for a while, but we were never sure if we would qualify and we did qualify. We got a lower interest rate. Our loan closed much quicker than other loans we have applied for. I would 100 recommend them. This loan has been a God send to us. We are now debt free! It's awesome.
Beverly H. | 11/27/2017
We received a VA Re-Finance from USAVA Lending. The Executive Assistant's follow up was amazing. The Operations Manager was the one that gave us this opportunity and the Senior Loan Processor made sure we had all the details needed to process our paperwork. The service was amazingly prompt and their follow up was exceptional. If you ever need any mortgage or refinance needs make sure you give USAVA Lending a call. Meeting your needs is their priority. They will work with you to make sure it is right for you. My experience with USAVA Lending is that they gave us the opportunity to be their client. They did not give up on us and worked with us. They were honest to let us know if it will be successful or not. No time and effort was wasted with USAVA Lending and us. The outcome was successful. We were able to refinance using USAVA Lending while others did not give us a chance.
Andrea A. | 11/27/2017
We refinance our home with Usava lending group and the people me and my husband worked with was awesome they told us everything that was going to happen all the way to the end. All questions was answered promptly by phone or email. I would recommend them to anyone who wants to purchase or refinance.
Milinda G. | 11/08/2017
USAVA Lending is an excellent company to work with. I had no expectations to start with. This kind of process is usually painful and I thought it would be aggravating. It was very pleasant experience and I was very pleased with everyone. There was lots of paperwork and communication that they handled very well. I think I heard from them almost daily to let me know what was going on and needed. I had no idea I had VA capability. I was surprised I could use it twice. I got the rate I wanted and my loan closed on time. I was working with three people and they were on top of my case and in tune with my needs. My printer went down. They were cooperative and good with allowing me to send my documents via UPS. I also liked the electronic signature process. It worked out great. I would recommend USAVA Lending to anyone. I was very pleased with the whole process.
Donald H. | 11/03/2017
USAVA Lending were easy to work with. I am a retired mortgage broker and realtor and understand the lending business. My loan originator was on top of things even when he was sick. If I sent an email, he would email me right back. It is important to me to be timely and available. They communicated with me promptly. They get an A+. I would recommend USAVA Lending.
Marvin R. | 11/01/2017
USAVA Lending refinanced for us recently, we closed escrow on approximately 10/16/17. Our financial office was excellent to say the least! He was on a ball, he was on top of it all. I appreciate he took care of business. I give them 5 stars and would definitely recommend them.
Pablo G. | 10/25/2017
The loan originator was available 24/7. I could call him at night and he would answer the phone right away. He was excellent and explained everything. I had something come up about a question I had with my Homeowners Association and he called me right back and faxed the papers to show me what it was and explained it to me. I received a post card in the mail from USAVA Lending. I called them and they told me they could beat another offer. I got a call back in 30 minutes and they had the other offer beat so I chose to use USAVA Lending. I would recommend them to anybody and rate them 10 stars!
Raymond G. | 10/10/2017
USAVA Lending is a tremendous organization that provides outstanding service. Everyone my wife and I were in contact with was very personable, extremely professional. My wife and I were guided through the process with no delays. I don’t have the exact timeline, but this was by far the shortest refinance I’ve ever experienced. I’m grateful USAVA Lending is there to help our veterans. Should the opportunity present itself, I will definitely recommend them.
Russell M. | 10/06/2017
USAVA Lending was great! I was doing a refinance and dealt with a great loan originator. He was great the whole time. All of my expectations were met, and exceeded. He answered all of our questions pretty quick, if not the same day, the next day. When we had any hiccups and we had to redo things, he was fine with it and everything was great. I would rate them more than 5 stars. I would absolutely recommend them to my veteran friends that need to refinance.
Dan G. | 9/21/2017
They got things done and they followed up well. I felt comfortable with the way I was treated and they were concerned about where I was. My loan closed in a very reasonable amount of time. I chose USAVA Lending because they had less complications and their stuff was straight forward. Their whole lay out was the least convoluted compared to other finance companies. I would recommend their services.
Edgar G. | 09/15/2017
USAVA Lending were great compared to New Day. USAVA Lending was able to explain what I really needed to do to get approved and not do unnecessary things. The loan originator was in touch with me all of the time and I understood what he needed. He was dependable when he said he was going to call he did. He was respectful and caring. I would recommend USAVA Lending. It was a very good experience and I was not as stressed out like I was with New Day. The loan went smooth with no problems. USAVA Lending reminded me of the old times and good days of easy refinancing.
Florienne F. | 9/11/2017
We had a good experience. The loan originator was on top of it, at all times. He would give us calls even in between the necessary calls to let us know how things were going. He worked hard to line up the appraisal and termite services. He took care of any difficulties. I would attribute the success of the loan going through to him and what he did. I would recommend him to any of my friends to contact for loan services.
Roger D | 8/30/2017
They were very good especially the loan originator. He always updated me on time and he was really nice and professional. I chose USAVA Lending because I received a mailer. Their interest rate was good and the service was a good deal. When I come across someone that needs a VA loan I would definitely recommend USAVA Lending.
Efren C. | 8/16/2017
I refinanced twice, 6 months ago and most recent closed this month. I was very happy when we re-financed back in December 2016, so we did it once again and the results were very outstanding! My credit rating was not that great; however, USAVA Lending went up and batted for me. Now, not only did they do a great job, they've helped my credit rating and my financing rate has gone down to 3.75. I would absolutely recommend them to others.
Michael J. H. | 08/09/2017
The Loan Originator kept me informed every step of the way, no problems at all. You need ten more just like her.
Michael G. | 7/28/2017
The service was really good. My loan originator was detailed about the whole process and he was very informative. He was respectful and professional. He would call us back right away. I got a flyer and called because of the low interest rate. After I spoke to him, I was on board. I was impressed with his details and the fact that he knew what he was talking about. That made me feel comfortable. I liked the way he explained the information to me. I would recommend USAVA Lending.
Lily G. | 7/24/2017
USAVA Lending was very good. I had never heard of them before and found them on Google. I chose them because they advertised VA loans and they were local. My loan originator was proactive. I did not have to ask lots of questions because he kept me informed every step of the way, which I appreciate. He kept me in the loop and he was professional and friendly. I would recommend USAVA Lending.
Donald W. | 7/24/2017
USAVA Lending was fantastic because there was no fooling around! Everything went along as planned, they kept me well informed and were well organized. They treated me, "Fantastically". The loan manager answered all of my questions. If anything was needed, it was overnight-ed or emailed via docu-sign. If there was a glitch they knew who to contact to get the problem solved. They were researching and working on solving the problem before I was even notified and got what was needed to make things happen. I surely would recommend them. I am the type of person that likes to be well informed and they would give me a call just to say they are still working on things and provide a status update, so I would not have to be concerned over the weekend with the progress. My loan was closed and I don’t have to worry about paying the mortgage because my loan is already set up for automatic withdrawal. They made things really convenient.
Ronald S. | 7/21/2017
They were good! If I had any questions they answered it and got the documentation and information in a relatively short time. I had no problems whatsoever. The loan originator was professional, nice and answered all questions on time. I would recommend them.
Christopher L. | 7/19/2017
I went through 12 companies and no one could do better than the staff at USAVA Lending! I appreciated the low rates and got the money I wanted. I worked three months on this and thank God I used USAVA lending. They did their job and they work hard. I would recommend them!
Norma C. | 7/19/2017
USAVA Lending were excellent. Their on top of things and got back to me right away including their emails. They were all so very good in regards to what I needed to send them. They are very precise with all they do. I cannot say anything bad about them. My loan closed on time. I would absolutely recommend them.
Darcy S. |
My specific services were for a home refinance. I wanted a VA loan with a 30 yr fixed APR. All of my expectations were met. The person I worked with was very professional, kind and wants to do what is best for the customer. He gave me advice and many different options and there was no pressure of any kind. Every decision made was thoroughly thought out and Brad was patient with me and I really appreciated it. Everything was very prompt. From my first contact until funding was 30 days. I rate them 5 stars more if I could
I would and have already recommended them to others. My recommendations would be to sit back and listen and let the experts at USAVA lending do the work and keep you at ease knowing that they will do everything right. I worked indirectly with the Executive Assistants. Both of them were a pleasure to communicate with. Very professional and courteous. If I ever need any kind of services related to my home I know exactly who to go to. The team at USAVA Lending. I am so happy with everything its like a dream come true!
Bradley S. | 06/28/2017
The entire USAVA Lending staff were FANTASTIC! The team was exceptional, kind, courteous, prompt, friendly, knowledgeable, and very professional. They all did a wonderful job working with us on refinancing our home in Littleton, Colorado. They called daily to provide updated status, no matter time of day. Provided very detailed information on what needed to be done, completed and executed. Explained every detail about the loan process and what needed to be in place. We couldn't be more proud of our experience working with the USAVA team. They exceeded my expectation more than I can imagine. As a VETERAN, I am proud to have worked with these fine professional who looked out for my mortgage needs. Gold Bless the USAVA Lending team and the entire staff I listed above. The rating for this team is a "10", but since the system only allows for a "5", then times (2). Outstanding!!! Job Well Done! Keep up the great work and Fire. I salute you all! Keep smiling. We walked away with a Vote of Confidence, we were in good hands at all times. God Bless and With Much Respect!
Dwayne Z. | 06/21/2017
Everyone we spoke with at USAVA Lending was so nice and polite. We were very impressed and put at ease with their knowledge regarding the whole refinance process. It took 4-5 weeks to complete and we were pleased with how things kept moving right along. We definitely recommend USAVA Lending to anyone in the market to refinance. 5 Stars!
Neil E. | 06/07/2017
I had been trying to refinance. They made it happen when no one else could. The process was quick. Everything was done electronically which made it easy. Communication was very good. They provided excellent service. It was a pleasure working with them. I would highly recommend them.
Steven R. L. | 05/24/2017
Service was good. We are very pleased with everybody there. We would recommend them.
Richard S. | 05/17/2017
USAVA Lending were awesome and excellent. They were the best thing that came along for us in the past two years. They completely solved all of our financial problems and took our headaches away. They made the process easy and great. The Loan Originator worked with us and he went so far as to help us get rid of all of our debt. The Senior Loan Processor chased down our lenders and pushed everything through. She solved all of the problems that came up along the way. We are completely debt free now except our mortgage payment. Our interest rate went down from 5.75 to 3.99. I would highly recommend them.
Holly R. | 04/26/2017
We received VA Refinance from USAVA Lending. All expectations were meet we had excellent communications from the Executive Assistant. They provided prompt and thorough services. I would recommend USAVA Lending. It was easy with no hassles.
Elizabeth C. | 06/29/2017
Compared to Chase and other places that I worked with USAVA Lending were excellent. It was impressive because they are in Arizona and I am 1000 miles away in the bay area in California and I got better service from them than I would get from Chase who is literally around the corner. When the loan originator contacted me I was kind of leery that something like this would go through, but he did a remarkable job in terms of managing the loan application and process. I knew exactly what they needed from us. They were really responsive. Considering that this was a VA loan that had to involve extensive history about us and our credit history, and I worked with VA loans in the past and I would say it was a AAA+ job that they did. Everything they told me was going to happen did happen the way they said it. All the documents they said they needed or said they would be emailed or Docu- signed worked and they did it. The notary that came to our house had us sign and filled out the papers. Over all just a tremendous job. I would recommend them without reservation. If I run across anybody who is a veteran to buy or refinance their home or even for a conventional loans, I would not hesitate to recommend them.
Joe L | 6/29/2017
USAVA Lending were great and did a wonderful job! They worked with us and made it everything possible. We were traveling and had to do some of this on the road. Somebody was always there to answer questions. The staff all did a good job and kept me informed. They emailed me to let me know what was going on. A letter came in the mail and we received an email regarding their service. We chose USAVA Lending because of the interest rate and we wanted to use a company offering veteran services. We had a really good deal, but we wanted a 30 year loan instead of 40 year loan and we got it at the interest rate offered. I would recommend them.
Victoria S. | 4/5/2017
USAVA Lending is outstanding! They answered every question I asked and did it in a timely manner. The Loan Originator and Executive Assistant were very helpful. They let me know what the necessary documents were that they needed and helped me gather all of the right information when I was in the process of sending them information. I received a letter in the mail and gave them a call. I chose USAVA Lending because they were friendly, helpful and answered all of my questions and concerns. I would absolutely recommend them.
Daniel N. | 4/4/17
I wanted to say thank you so much to all of you for what you have done to process our loan successfully.
The Operations Manager-thank you for being honest and giving us confidence that we can re-finance our home. I have worked for more than five years to get someone to give us this opportunity. So glad I took your advise to go through it.
The Executive Assistant-thank you for all of your emails to get all the necessary forms needed to move the process along.
The Senior Loan Processor-Wow...what can I say, thank you for your help and time to get our loan approve. Thank you for letting investors know that we will be a good customer and the confidence you have on us for this loan to be successful.
No doubt I will definitely recommend USAVA Lending to all of our friends that are serving our country and Cadets in the Military Academies to help them purchase their home for the first time. By the way, just want to let you know that after our loan was approved, we have received so many request from investors in the past letting us know that we now qualified to refinance and wanting our business. Your company was the first one to reach out to us for this opportunity and so thankful that I proceeded with your company. Thank you again for a very smooth process in refinancing our home.
Andrea A. | 4/3/2017
USAVA Lending did a very good job. I did not know what I was doing and they made it very easy for me. My loan closed on time. Everyone was very helpful. The Executive Assistant was helpful and always friendly. She was receptive to what I asked her and she made it clear. If she did not know something, she would ask someone else. I would always get a call when they said. I would certainly recommend them. I received a solicitation through the mail. I was relieved when I saw that USAVA Lending had really good reviews.
Dorothy K. | 3/24/2017
USAVA Lending were very good. We had to extend the rate lock because of issues we had at the house and they were able to handle that. They explained that it would not be an issue and gave us an extension. They told us not to worry. They did what they said! The loan originator was very helpful and explained what was going on. He reassured us not to worry. The Senior Loan Processor kept us informed and let me know when the money hit the bank, which it did. I would definitely recommend USAVA Lending.
James H. | 3/23/2017
USAVA Lending were wonderful! They bothered to give us a loan unlike any other lender we have dealt with. We have been trying to get a loan for about four years and they were the first company to work with us. I cannot believe that the loan is going through. In fact, I am getting funded today. Everybody was awesome. They explained everything and helped us. I would definitely recommend them and already have to my aunt. I thank them everyday for working with me and my husband when I talk with them. What they have done is life changing.
Lorriane J. | 3/14/2017
The loan came out very good. They came out and their promises came true. When I was forwarded the paperwork and we missed any papers, a kind person would call us back and gave us new forms to take care of. 5 Stars! I would recommend them. I got a flyer and called them and that’s the way it started.
Armando E. | 3/9/2017
Everything went just fine and my loan closed on time. The Senior Loan Processor explained things very well. I would definitely use USAVA Lending again if I had to and I would recommend them.
Delbert L. | 3/9/2017
USAVA Lending met my expectations and more. They kept me updated with what was going on and helped me a lot. I am going to refinance my other house with USAVA Lending, too. I want their service again. Everyone was nice and kept in touch with me and called me. Whenever I had question and someone at the office could not answer it, they would refer it to somebody right away to get the answer. I had one company before who did not really help me and USAVA Lending really helped with a lot! I will be recommending them.
Maria A. | 2/24/2017
USAVA Lending were awesome! Everything I needed I got from them in a timely manner and they were great to work with. The Executive Assistant was patient and very attentive and she gave me what I needed when I needed it. She was professional all of the time. I would definitely recommend USAVA Lending. My loan closed on time. I was looking at 3 other companies and the other guys were way too high on their fees and changed the rates every time I called. USAVA Lending stayed true to their word from day one!
Ron C. | 2/7/17
USAVA Lending, provided a Refi on our home. They met all of our expectations, initially the Manager was the hero!
USAVA Lending, did a fine job for us, I am sure that they can do the same for anyone. We would highly recommend them to others. These folks did a great job!
Jack C. | 1/30/2017
I contacted USAVA Lending about refinancing. All of my expectations were met and they always seem to get it right. It's hard to single out any one person as they have all stepped up at various times but a representative in particular always put a smile on my face with her joking around. USAVA provided prompt and thorough services despite some hiccups like my insurance company getting my records confused and reporting that I had no insurance. A USAVA representative went after them like a bulldog goes after a dropped hotdog. I would absolutely rate USAVA Lending with 5 stars. My wife had knee surgery in the middle of this whole process and they were most considerate and allowed for her recovery.
James O. | 1/27/2017
USAVA Lending were good. They took their time working with me to get my paperwork together. They advised me on things to do and followed up. They made sure I was getting things taken care of and getting the paperwork to them in a timely manner. The loan was closed on time. I found out about USAVA Lending by responding to a mailer. I would recommend their services. The loan originator was patient with me, worked with me and took his time not to pressure me.
Leo G. | 1/20/2017
USAVA Lending Refinanced existing hard money mortgage loan with a traditional FHA, the entire process took about 6 months. Our expectations were far exceeded! We were treated Exceptionally! Very professional, responsive and courteous! Our recommendation would be to work with the same team that worked with us, they will find a way to get it done! Our representative from the first day was committed to finding a way to get me traditional financing on an existing hard money loan for my manufactured home. This was no easy task considering several issues, but he persevered WAY beyond what would be/was expected. He and his team ended up going to multiple lenders over multiple months, and never gave up the effort. He was excellent at communicating and he had his team well organized and on-task in keeping the entire process moving forward. They all were as excited as I was when we finally closed and I will definitely be doing business with them in the future and will refer anyone that is in the market for home financing!
Scott L. | 1/13/2017
Three (3) weeks ago we closed on a VA Refinance that USAVA Lending did for us. They did a great job in explain the process and allowing us to understand it. They kept us updated throughout the process regularly. Both representatives that assisted us did a fabulous job keeping us in the loop, were very helpful and they deserve to be recognized. They were extremely patient, we had never done this before and didn’t know what to expect. They worked with us throughout the process. USAVA Lending did a fantastic job and we would absolutely recommend their services.
Brian & Toni G. | 1/6/2017
I conducted business with USAVA Lending and I was very pleased with their service. They answered all of my questions. They took care of all of my needs. The outcome was to my satisfaction and completed in a timely manner. Again, they were very helpful and courteous.
Arthur W. | 1/6/2017
USAVA Lending were wonderful and very prompt. The Loan Originator did a very good job and he was very alert. He explained everything. He called all of the time to answer my questions. I would definitely recommend USAVA Lending. I got a mailer from them. My loan closed on time and I am happy.
Delores S. | 12/23/2016
USAVA Lending are always wonderful and we have used them twice now. Our loan closed on time. They are easy to work with. You don’t get a lot of complications and they relay their answers in layman terms. It is what it is when you do business with them. We went into the loan based on advertising we received in the mail. USAVA Lending explained the terms and APR amounts when we asked questions about other mailers we received from other companies with really low APR's. USAVA Lending took their time to explain how it works and that the low APR's are based on balloon loans and not fixed rates. It was great to have an explanation in a manner that was respectful and honest. We were able to get a low fixed interest rate through USAVA Lending and they made our second loan very easy to complete. We have recommended them to our friends. We are members of VA and American legion and we put there name out there.
Harlan S. | 12/22/2016
Thank all of you that worked to get this mortgage through. The Senior Loan Processor was quite a tireless person working with us. She was good to us and caring. She was also reassuring. We were very nervous and she calmed our fears.We would recommend USAVA Lending very highly. They were friendly, courteous, informative. They explained everything. USAVA Lending was the first loan company we have used in many years and it was worth our while. They facilitated the process, so we had nothing was held up.
Charles M. | 1/12/2016
USAVA Lending did a beautiful job! I got the loan and at the interest rate I wanted. They explained everything clearly and treated me with respect. I would absolutely recommend and use their services again. The Loan Originator was always available and in particular I appreciate all that he did for us to get this finalized. The Executive Assistant was also helpful.
Robert S. | 11/28/2015
Fantastic! The loan originator was very good. He looked up stuff and kept me informed all of the time with what was going on. He treated me very good. He explained everything and typed it up and had me look at it so I could call him back. He always called me back the same day. I would recommend USAVA Lending.
Kermit B. | 11/14/2016
We already got a quote and were in the process of getting a refinance with another company, but USAVA Lending exceeded what I thought was already a good deal. My wife is Native American and she gets specials deals, but their deal was better. They treated me exceptionally well and followed up whether it was email, in person, or a message follow up. I already recommended them to a couple of friends of mine.
Edward M. | 11/3/2016
USAVA Lending far exceeded my expectations. They stayed on top of the loan process. They were very easy to contact and returned my calls very promptly. They got me the answers I was looking for. They followed up all of the time. I would absolutely recommend their service. The Loan Originator and Senior Loan Processor were both very knowledgeable and on top of things. They knew what they were doing. I got a flyer in the mail and I liked the interest rate they were offering, so I gave them a shot. I was looking to refinance because I was not happy with Quicken Loans.
Michael D. | 11/03/2016
It was great! I had no problems with the loan. The services were great. USAVA Lending represented things to the point and told us what we needed to do. The loan closed on time and was what was expected. I would recommend their services.
Jacqueline W. | 11/2/2016
Everyone was very courteous, explanatory, and professional during the course of my refinancing process. Two thumbs up. I would absolutely recommend their service.
Jerry L. | 10/24/2016
After weighing the pros and cons of refinancing our home, we eventually decided to use USAVA Lending services after reading their BBB business review/rating and various online comments/reviews from other satisfied customers. From start to finish, the people at USAVA were extremely thorough and helpful. The application process was easy as could be expected and my loan officer provided fantastic service. He was very helpful, knowledgeable, and always available to answer questions. Overall, I am extremely happy with the speed and efficiency at which my mortgage refinance loan was processed.
Timothy K. | 10/23/2016
I am very happy with USAVA Lending. They met everything to the fullest. We have not done a loan for many years. Everyone was extremely helpful, right on, and professional. The Senior Loan Processor was on top of things and “Johnny on the Spot” with answers. She told us if we needed anything to call her. She was very, very helpful. Technically, I am challenged. But they would do their best to explain things to me. The staff followed up with me to let us know when they needed anything else and to look for things that were coming our way. I would absolutely recommend them. We found out about USAVA Lending by responding to the post card in the mail. Because my husband is a veteran, we decided to try USAVA Lending. A loan company affiliated through our church was not able to get us qualified. USAVA Lending did get us the loan. What a God send.
Susan O. | 10/21/2016
USAVA Lending did just fine. They stayed on time, and called me to let me know what was going on. They did not drop anything and kept working on my loan. The Operations Manager and Executive Assistant did a quite a bit of work and treated me very well. They followed up and explained things. The Senior Loan Processor stayed on top of things, too. I would recommend them.
James S. | 10/12/2016
My experience absolutely could not have been any better. They were timely, easy to deal with, and took care of everything for me. I had to do very little. It was turn key. The loan originator called all of the time and kept me inform. He explained everything and it was top notch. I already recommended them to 3 other people.
Timothy H. | 9/29/2016
I was skeptical at first to use USAVA Lending after seeing an ad that came across Facebook for a VA refinance. After doing some investigating and trying to find any reason why I shouldn't give it a shot I only found positive feedback and reviews so I gave them a try. I am glad that I trusted USAVA Lending with my VA Loan Refinance for our home. The Loan Originator was helpful to gather all the documents and information needed and communicated with me constantly to keep us on track throughout the whole experience. Everyone in the office was great, personal and professional. USAVA Lending did what they said they would do. The refinance is now complete and we are happy with the result. There were even some challenges with the appraisal that were outside of our control and USAVA Lending went to bat for us with the VA and got it taken care of in an amazing manner. When planning the loan, the Loan Originator explained many aspects that we had not even considered such as future planning. The team truly specializes and understands VA loans. I don't think I will use anyone for a VA loan other than USAVA Lending in the future, and I will be referring my friends to them as well as the only place to go for a VA loan. My only regret is that I did not find them sooner. Thank you all for a job well done. Sam
Samuel M. | 9/26/2016
USAVA Lending is great! They were not pushy. I saw them on Facebook and did not think my home would qualify. I gave them a try. I did not expect a phone call right away, I expected an email. I let them know I had a single wide home and did not think they would be able to get a loan for me. The Loan Originator was constantly keeping me informed. I thought he did a really good job and was very happy. He was down to earth and very professional. He did not talk down to me. He did his job in a kind and professional manner. I had a unique situation and they handled everything in a time manner. Anytime I needed to reach out to the Executive Assistant she was on the ball, quick and efficient with getting me the answer I needed. The Senior Loan Processor, deserves lots of credit. I did not speak with her often, but she knew who I was and the reason I called. I know they help more people than myself, but the personalized attention made me feel like I was the only client. When they called me back after I contacted them through Facebook, I checked them out and I saw their reviews. Wow, I was very impressed. I like to give credit where credit is due.
DeAnn S. | 5
I would rate USAVA Lending 5 stars. They were very prompt in getting back with me on any question I had and the Refi went through very easy and fast. I am very satisfied with this company and would recommend, do recommend, them to all my friends and family.
Justin L. | 9/19/2016
USAVA Lending were very helpful. They stayed on top of everything and kept me informed the whole time. If there was a delay they let me know why. The Executive Assistant really impressed me. I did not have an email so she worked directly with my daughter to expedite paperwork. She was extremely good with that. When the Senior Loan Processor took over she stayed on top of everything and kept me informed. I was impressed that both of them seemed to put us first and they were always so kind and thoughtful in their dealings with us. It was a whole new experience. They tool the time to make sure I understood everything. I would recommend them in a heart beat.
Leslie M. | 9/14/2016
USAVA Lending went way above and beyond. The are outstanding! For ten years I have been trying to refinance my house and they accomplished everything and went out of their way to help me. They always kept me informed and up to date. I always knew what was going on. I would like to compliment the entire staff for being professional and going out of their way. They were doing more than just their job. They were not just passing the buck to each other. They took it personal to help me get the loan. The appraiser was also great and helped me out to get the process completed. I would rate them in 6 Stars. Oh Yeah, I would recommend them. I already talked to a couple of people and directed them towards using them because they are the best place to go to. I have tried them all and USAVA Lending are the only one that helped. I almost lost hope getting refinanced, but they gave me my hope back!
William B. | 9/1/2016
USAVA Lending met my expectations in every way. They said they could get me a loan quickly and hassle free and they did. The Senior Loan Processor was very friendly and professional. She always took my calls and kept me informed at all times. I found their services through FaceBook. I would recommend their services. They are a good company and I will use them again as soon as I can.
Michael and Shauna K. | 8/31/2016
his team is amazing! Easy, ready to answer & reassure us on all matters! They are like our personal friends. We will recommend them to everyone needing their help!
Richard G | 8/31/2016
USAVA Lending did a great job with my refinance. All of the employees were very friendly and knowledgeable.
They answered all of my questions and were always available and easy to contact. Great Job!
Dennis K. | 8/25/2016
USAVA Lending gets 100 approval from me with everything they did. The Loan Originator was great! This is my 5th refinance and I have dealt with a lot of people and he is by far the easiest. He gave me a heads up and did not keep me guessing on where we were at. His patience and line of communication was awesome. He was patient through the whole process and it was a great experience. I would recommend them. He deserves a great review.
Edward T. | 8/17/2016
USAVA Lending met more than my expectations. They were very, prompt and attentive to everything they were going to do. They followed up with me. They were very thorough and explained questions in details and in laments terms to make things understandable. The Senior Loan Processor was very responsive to any questions I had and immediately got on anything that was questioned. She was very polite and knowledgeable. I liked working with her. I would recommend their services. I found out about USAVA Lending through my sister. She referred me. I want to give kudos to the Senior Loan Processor for treating me and my sister very well on both of our loans.
Mark D. | 8/9/2016
Thanks to USAVA for all of your help in getting my loan refinanced. I have nothing but good things to say about this company. If you are a Veteran and are looking to buy a home or want to refinance, USAVA will work hard to get you your loan.
Enrique R. | 7/28/2016
I just want to say Thank you from me and the Mrs. Everything went well yesterday evening. We really appreciate all the hard work and the constant talks with the mortgage company to get them to get the closing done. The Senior Loan Processor is definitely a true professional and a woman of her word. We love it when someone’s word is bond. She is truly a blessing to her profession. Thanks again. If we have any more questions, we, will surely reach out to you. Also tell the rest of your team thank you. We will be checking back with you in six (6) months.
Clyde P. | 7/20/2016
USAVA Lending is very professional and I feel at home when I talk with them. Everyone is really nice. They are very, very customer oriented. They call us and I don’t need to follow up with them. They give you feedback with what is going on with the loan. This loan was so different than what we experienced before and there was no pressure. When we were closing the loan they gave us a lot of details. Our loan closed on time. The day of the closing I was expecting to go to the same place, but I was lost and late. They were so nice and I am so ashamed that I was so late. They really accommodated me even while I was driving. They were giving directions along the way. I was so impressed. They are skillful and professional and these are only two words that describe our dealings with the loan people. I would surely recommend them.
Martin F. | 7/6/2016
USAVA did a great job helping me to refinance my home at a lower interest rate. I had tried 3 other mortgage companies prior to finding USAVA. I would recommend this company very highly. My representatives excelled with their service, attention to detail, and they did an excellent job of keeping me informed of the loan status. I really appreciated their service.
Gerald F. | 06/16/16
USAVA Lending were great. They were on top of everything, even stuff I would forget. They lead us through the process and answered all of our questions. They were very personable, helpful and easy to get a hold of. We were referred to their Operations Manager years ago. He is a vet and has always been really upfront and a straight shooter. The Senior Loan Processor is bubbly and makes you feel like you have known her forever. She makes you feel like you want to go out for drinks after work. I never met either one of them, but I would totally recommend them in a heartbeat. It is not about the money with them, it is really about providing service. I would rate them 5 stars without a doubt!
Jeff & Rachel P. | 06/16/16
They were excellent, very informative and always attentive. They answered my questions in a reasonable time frame and there was a level of trust. Everything they said, they did. The Senior Loan Processor was amazing. The Executive Assistant was great at closing and answered questions early or on time and was personable. We liked her. We will recommend them to my brother when he sells his house or refinances and when we sell our house we would go back to the people we trust and we would start with them.
Barry D. | 5/23/16
USAVA Lending did a great job. We just finished paying off a Chapter 13 Bankruptcy and were able to get financing and cash back out of our equity to finish some home repairs that we were not able to do before. USAVA Lending were persistent and followed up on everything. They paid attention to details and following through. I believe if I used a different company they may have not been able to achieve what USAVA Lending did. We were able to close our loan in 6 weeks which was a short time. They were all fantastic! I bugged them all and everyone was quick to return my calls and email me back. They kept on top of everything. The Senior Loan Processor made sure all of the paperwork was covered. I would recommend their services.
Camille C. | 5/23/16
USAVA Lending were really good. They called me and let me know when the loan closed and did everything they said they would. For Dam sure I would recommend their services.
Anthony E | 05/17/16
Wonderful experience! I got a card in the mail and finally called them. Everybody was so nice particularly, the Senior Loan Processor. She was awesome and this was a very pleasant experience. She explained every word to me and was a treat to work with. There was no guess work. They knew what we wanted. The loan was timely. We got a better rate and we are happy. The service was awesome. Most the times with other companies everything is stanch and you don’t know what is going on. If anything was held up she would get right on. USAVA Lending should pat themselves on the back. It is hard to be that patient with people these days with the tough times and their patience was very good. Oh Yes, I already recommended their services.
Denise G. | 05/02/16
From the 1st call I made to USAVA, we felt like we were under their wing and they TRULY cared about our means!!! And then in the end, the Senior Loan Processor was soooo awesome, she truly has us under her wing, and I feel that she is my best friend!!! That's how we talked on the phone! I lover her, and this experience has been better than winning Publisher Clearinghouse!!!!! I really can't believe how wonderful this experience has been. Thank you soooo much for everything you guys!!!!
Cynthia F. | 04/26/16
USAVA Lending were very good with helping us get into the loan. It was an easy process. The last home loan we received was a bit easier because the bank could pre- approve you quickly and you knew right away how much you were approved for. The VA Loan is different. We were not sure how much we were pre approved for as far as our limit. We had no issues in getting approved. They were all friendly and were there to answer our questions. The Operations Manager and loan originator was extremely helpful. The loan originator gave us his cell phone number to call him after hours since the office closed at 5pm. hey were great! Of course, I would recommend their service and refer them to anyone I knew who is looking for a VA Loan.
Glenda H. | 04/25/16
USAVA Lending is extremely thorough and they were great great in handling our Home Equity Loan, and they are currently handling our new home financing. Great Customer Service, took care of our needs even after working hours and on weekends.
Lourdes E. | 04/22/16
USAVA Lending did very well. They did a good job explaining the application and the whole situation. They followed up with me. The assistance they gave me was good and they were helpful.
John R | 04/20/16
The USAVA team here in Tucson are excellent in the services they provide in meeting my home loan needs. I would recommend them 100% to all my family and friends.
Ronald B. | 03/31/16
I had a great experience. The people were very nice and went out of their way to see that I would meet all of the qualifications and incidentals when necessary. They were very good on any issue that came up and would tell me about it right away. We were able to get everything done within record time using emails. I love their system. The Senior Loan Processor was great! The Executive Assistant was terrific and the manager was Johnny on the spot! My loan closed in a timely manner despite the VA always setting requirements that had to be satisfied, which was no problem for USAVA Lending. The appraisal service they use is also very good. I am in the construction business and I will recommend them in an instant when I run into people. It was a fun loan to get closed!
Morton L. | 04/13/16
USAVA Lending were very good and met all my expectations! They were always available to me. I work odd hours as a night security manager and I could call them in the middle of night or during the day and they were always there on the phone for anything I needed. The Senior Loan Processor was phenomenal. She explained everything fully, completely and provided alternative options always allowing me to make the final decision. Without a doubt I would recommend their services and already have to one of our operations managers at work. I found USAVA Lending on the Internet. They were very engaging and were my first pick.
Edward B. | 04/11/16
The Senior Loan Processor was super about the whole thing. She took her time to explain everything and make sure I was on the right track. I am all for the Veterans and that is why I would recommend them.
Michael R. | 04/07/16
USAVA Lending was thorough, friendly and knew all the stuff they needed to know. I was on the phone almost daily with the Senior Loan Processor. She is awesome, outgoing and worked really hard to get our loan processed even though we had some difficulty. I decided to use USAVA because I received a flyer in the mail. Their flyer was the one that attracted me the most because they were very familiar with the VA loan service. They sent me the application an scheduled a time to sit down, meet with them and gave me direction immediately during my first call. Oh yes, I would recommend them.
Harlan and Debra S. | 04/07/16
USAVA Lending had to cope with government interference and questions relating to my acreage. The government had all kinds of questions that were meaningless that USAVA Lending had to deal with. USAVA Lending got it all straightened out and they treated me very well. They called me whenever there was a problem and handled it all very professionally. The Senior Loan Processor figured out what she had to do to solve the problem. My money is the bank and I am happy. I would recommend them.
Dale P. | 04/05/16
USAVA Lending were great! My wife and I would like to thank everyone and pass this one to their team. The Senior Loan Processor was always in contact with us and happy to do what we needed her to do. We had a good experience. She made appointments for us like taking care of the appraisal. She is quite a good lady to work with, easy to talk to and is friendly. Everything came out just like she said it would. Our loan closed on time. Everything was right on the money and great. I would give 5 stars to the employees and and the lending company. I would absolutely use them again and recommend them. I am glad I responded to their mailer.
Dennis D. | 04/01/16
It was great! USAVA Lending made it easy. They very much followed up and explained things clearly. They emailed everything. Oh Yeah, I would use them again.
Ralph B. |
The Loan Originator was excellent! He worked with us very well. He explained stuff real good and followed up a lot. He would call me back and let me know that he received everything. He knew his stuff. Our loan closed under 30 days. He was very good. Oh Yeah, I would use them again.
Kermit B. | 03/28/16
USAVA did great! They made things so easy. I would recommend them to everyone. I loved working with the Senior Loan Processor, she is very good at what she does. She gets a 10 !
Cindy M. | 03/23/16
USAVA Lending did a fine job. They explained everything. They treated me just fine and they were real friendly. If I had a question they got right back in touch with me at the time they said they would. They got what I wanted. I had no complaints. They corrected things that needed to be done. I was alright with the interest rate being the same. I would recommend them.
Jimmy O. | 3/18/2016
I did a refinance with USAVA Lending recently. Their services were excellent. All their staff was always available to speak to me and assist me with all the process. I would definitely recommend this company to other as they were very helpful.
Terry & Frances M. | 03/17/2016
USAVA Lending were just fine. They closed my loan on time and explained everything to me. I would recommend them and rate them 5 Stars.
Thomas G. | 3/04/2016
It was great! They kept in contact with us on a weekly bases. The Senior Loan Processor kept us posted all of the time and let me know what paperwork we needed and helped us through the whole thing. I would definitely recommend their services!
Dennis C. | 02/25/2016
We got something in the mail and called USAVA Lending. We were able to close the loan before the interest rates went up. The Loan Originator had daily contact with us and he answered all of our questions. He made us fully understand by the time he was done explaining. He was very personable. He even stopped by one of our events to say, “Hi” and check out our dog event. Service did not end at the office door. He came out to our house to pick up papers. I would 100 recommend their services. We had no idea what we were walking into. The paperwork was astronomical. He held our hand through the whole process. If he did not have the answer he would ask someone and get right back to us. If we would refinance again with USAVA Lending and would not hesitate to use them. We were very happy with the service.
Leslie M. | 02/25/2016
USAVA Lending are outstanding. They were right up front with everything. There was no hidden fees. They disclosed everything. It all worked out and they closed my loan on time. They stayed in contact with me constantly while the loan was going through. The Senior Loan Processor was very knowledgeable and personable. You do not have to call her to find out anything. She stays in contact with you and explains things clearly. I highly recommend them and rate them 5 Stars++. They were very easy to work with unlike other lenders I have dealt with. It’s like pulling teeth to get information from other companies.
William B | 02/24/2016
It was great and USAVA Lending met my expectations. I was not sure prior if I would get refinance until I did business with them. The whole process was fast, easy and they kept me notified. What they explained made sense. The Senior Loan Processor kept in touch with me and made me comfortable. The whole process was over the phone and through email. They would answer the phone and call me back promptly when I called. It was very exceptional!
Larry B | 02/23/16
USAVA Lending did very well. They stepped in when the lender was the problem and got things going so the loan would close properly. They followed up with me and explained everything. The Senior Loan Processor was very helpful especially when the issues came up with the lender. The Loan Originator was on the front end of things and the Operations Manager stepped in and took care of things for me, also. I referred my son to them when he returns over seas.
Michael S. | 02/19/16
This was an amazingly easy process! Amanda kept us informed, and provided us with the BEST Customer Service EVER! We would highly recommend you to our family and friends!
Cindy V. | 02/12/16
It was definitely above what I expected. I did not expect it to be so easy, quick and cheaper than I thought it was going to be. The follow up was good. They went over step by step how it was supposed to work. The timing was perfect. I would absolutely recommend USAVA Lending services. The Senior Loan Processor would call me to let me know what was going on once a week to let us know where we were at and what she needed. I have never had anybody do that. I was glad we responded to their advertisement in the mail.
Michael B. | 02/12/16
USAVA Lending are good. They kept me up to date with everything, kept things moving and got me what I needed. I wanted to close my loan early and that is exactly what they did. The Manager and Senior Loan Processor are wonderful. The Senior Loan Processor was really good with pushing what had to be done to get the loan through and the Manger took care of setting the loan up. My parents used USAVA Lending to buy their house and referred their service to me. I would definitely recommend using them.
Christopher M. | 02/05/16
USAVA Lending provided one of the best refinancing experiences we have ever had. They were professional, responsive and competent. Our loan processor, exceeded every expectation and was an absolute delight to work with. Our Loan Processor, was a consummate professional and an strong advocate supporting our best interests. What a treasure to have in our corner!
Steve & Kim B. | 02/01/16
USAVA Lending was awesome every step of the way. They were extremely helpful and informative and easy to understand. I worked with the Senior Loan Processor. She explained everything perfectly and followed up with me often. I liked that! She was right on top of all of it. She is a sweetheart and very knowledgeable and friendly. I would absolutely recommend their services.
Daniel H. | 01/26/16
I believe in miracles, I believe prayers are answered! I also believe God puts people in our lives that make miracles and answered prayers happen! Thank God for USAVA Lending, especially the Loan Originator, Senior Loan Processor & Executive Assistant. They worked very hard on this refinance for us. This was the 6th time we tried to refinance the house. We had to go through different programs. We had to get appraisals, repeat termite and water tests for other lenders and it was getting frustrating. Things did not get better until USAVA Lending started helping us. USAVA Lending induced us to keep going. We have a disabled vet on our property and they were impressed with us. They kept making us move forward. We have a Mexican style home and converted a two car garage into 3 bedroom home. The appraisal thru USAVA was accepted. They treated us very well. When we got all the paperwork we did not have to travel a long ways. You bet I would rate them 5 stars. I would recommend them.
Richard G. | 01/15/2016
I have been dealing with people for a long time and more so with my time of work. The people at USAVA are the nicest I have ever dealt with. I contacted other loan companies and received nothing but the run around. It was wonderful to find a company who cared. I called USAVA and the employee is one of the best people I have ever dealt with. The employee who assisted me kept me well informed every step of the way. She went out of town during the process and continued to keep me in the loop of what was going on. I have nothing but high regard for her. I will recommend them to anyone else looking to get refinance or purchase of a home.
Monroe A. | 01/08/2016
Everything was Grrreat! They were quick and cordial. They were very helpful. The loan closed on time. The Loan Processor was fantastic. They were very thorough and knowledgeable. I had good conversations with them. I asked question and they explained everything well. No doubt about that. I felt really at home with them and was not afraid to ask questions and they were not afraid to answer. I had a great time. I sure will and definitely recommend their services wholeheartedly.
Danny E. | 01/06/2016
USAVA provided us with a refinance loan. USAVA always meets our expectations, we love working with our representative....she's very professional and always explains everything in detail. USAVA is very proficient. My husband and I give them 5 stars!!! We would recommend this company to anyone. This is our second refi with them.
Kerri H. |
USAVA Lending provided me with home refinance services. All three of the representatives who worked with me were great! They were very knowledgeable and answered all of my questions with expertise. There was an issue with how long the timeline took for the loan because the lender sent numerous inquiries beyond what I feel is the norm, but it was not the fault of USAVA Lending or their reps but I would like USAVA Lending to be aware that Freedom Mortgage was quite intrusive and repeatedly asked for information after-the-fact. They already had all of my information and it was just frustrating to be constantly interrogated by them. However, USAVA Lending gets an A rating for their professionalism and excellent service.
Dan R. O. | 12/23/2015
USAVA Lending went way above and beyond and did more than I ever expected. I got divorced, filed bankruptcy and needed to improve my debt to income ratio. USAVA Lending worked with me for an entire year to make sure I would qualify. A year later, I did qualify. The manager and the Senior Loan Processor were both Awesome and Outstanding! They explained what I needed, did not need, what was going on and they made it real simple. I would recommend them to anybody and I have. The customer service was outstanding. They were patient when they called the banks. They even contacted the lawyer for my ex wife and coordinated everything with the lawyer.
Richard M. | 12/21/2015
This is my 2nd time using their services. I hired them to refinance my rental home. Both times I've used their services I have been impressed with how prompt and quick they are. They go out of their way to get the refinance done and I appreciate that. I am comfortable recommending their services to family and friends
Kenneth T. | 12/18/15
Everything was really good especially now that the interest rates just went up. I locked in at the right time. The loan originator did a good job. He was always keeping me apprised when documents were coming. Once I got them, he asked to let him know in case I had any questions. He would immediately get back and have answers. He explained everything clearly to me like when my first payment was. He sounded young, but he was right on and made me feel comfortable. When he said he would have an answer for me, he would have an answer for me that day and would call me back within 20 minutes sometimes. There was a time that I called late and he was with his family, but he took my call and the time to answer my question on his personal time. If he did not have an answer, he would have the answer for me as soon as he could get it. I was really pleased. I received a lot of stuff from other lending companies that was just below what USVA gave me, but they waived a lot of fees for me. The other deals looked better, but over all I am really satisfied. I would recommend their services.
Rene V. | 12/17/2015
USAVA Lending absolutely met my expectations. The original term and conditions of the mortgage were better when we closed than what was originally quoted. The Loan Processor was very responsible and did a great job explaining everything. They would follow up with emails and periodically with phone calls. We were able to finish the process within the 3 ½ weeks. Everyone was very pleasant and professional. I did compare services with my original finance company. USAVA Lending’s knowledge with the VA program was like night and day in comparison to what the competitor offered. I think they under promise and over performed, which is what people should do. I would recommend their service.
Bradley J. | 12/04/15
We were very happy with USAVA. Despite all the government "red tape" that we did not experience with our earlier refinances (due to Dodd-Frank I am sure) the refinancing through USAVA went very smoothly. Their staff was always available to answer questions and were very easy to work with. Their staff would call in follow up to be sure we had received documents, etc. All the staff we worked with were knowledgeable and helpful.
Leslie L. | 12/02/15
Everyone at USAVA Lending did a splendid job in refinancing my home..They were very courteous,imformative, and answered all my questions. They were all very professional in handling my re finance, and it was finished promptly.I recommend your Lending Instition very highly.Thank you all for doing such a great job..!
Anthony Z | 12/2/15
USAVA Lending were just fine. I had no problem with them. The fellow that handles everything was polite and accommodating. He went over everything. The loan just closed and he called me and is going to bring some paperwork. He has been very, very good. It means a lot to me how very personable they are. When you deal with banks they are usually impersonal. So that it is very important to me. I would recommend using them. I found out about their services from a mailer.
Jeanne G | 11/17/2015
They were excellent. I worked with the loan processor. Not only was she very informative, she kept me feeling confident. If I was not quite sure of what to do she talked me through it and gave me the necessary instructions and direction. She was wonderful, bright and sparkly. She made you feel very comfortable and was very pleasant. She is a doll and too fun. We are waiting for our package with the checks. She said she will let me know when the packet comes so she can walk me through it. She is patient and makes you feel confident on what it is that you have to do. The loan was done in a very timely manner. She involved my son at my request to help him understand what it was that needed to be done and kept him informed as well as myself. If I knew anybody that had to do a refinance the first person I would send them to is the loan processor and USAVA Lending. I would rate them 10 stars! They deserve double. I send my love, Barbara.
Barbara B. | 11/25/2015
We had absolutely no disappointments with USAVA Lending. The Loan Processor was absolutely wonderful and I cannot say enough nice things about her. Everything went absolutely smoothly. The Loan Originator did everything for me. He was very nice and was always there when I needed his help. He was great and I don’t have any complaints about him. The Executive Assistant was also very helpful. It was a great experience. They followed up with me. I sold real estate for a number of years and worked for a loan processing office so I knew more than the average person. If they needed something they would email me or call me and I would get it right out to them and they would take care of it. I would absolutely recommend them. As far as I am concerned, they were great.
Sandra G. | 11/24/2015
This was my 3rd refinance with them and they were above and beyond what I expected. I keep going back because they are great. They are on time and they explain each step with you and tell you what you are going to do. Being on time is important because when they tell you they are going to close at the end of the month, and they do close at the end of the month. I feel like I have friends there even though I never met them, especially the loan processor. I am in my 70's and I have bought and sold houses and owned businesses and they are great. They provide the best services out of all of the previous companies I used. I thank them each time and they know I think highly of them. I would definitely recommend them.
Richard I. | 11/17/2015
USAVA Lending were great. We went to them last year to refinance. We found out that any realtor can do a VA finance. We did not know we could use it more than once. Some of the fees were waived which we did not know about last year. It’s like a good restaurant when someone asks if you need more napkins. They attended to us and kept checking on us every few days. They were eager for our business and glad to serve, which showed up in the way they treated us. They would always verify with us if we understood and asked if we had a question. If the young man could not answer the call someone else would. We always got the information we needed.
Donald D. | 11/16/2015
I received a mailer from USAVA Lending, decided to call them regarding a mortgage. Staff explained everything in detail. I would recommend their services.
Russell & Kathleen J. | 12/1/2014
USAVA Lending was recommended to us by one of our neighbors. We originally wanted a refi but we instead had a streamline refi. USAVA Lending was on top of everything! They were very professional and courteous. USAVA Lending really tries to help consumers unlike other companies that make promises but when the time comes they state they can’t help you. USAVA Lending staff was very honest!
Matthew & Andrea G. | 12/1/2014
I first heard of USAVA Lending by a mailer. I needed a refi and made the decision to call them. The staff was very helpful and answered all my questions. I would recommend USAVA Lending to family and friends. They were excellent!
Michael & Tara S. |
I have to give them 5 stars! I would recommend USAVA Lending. The Team at USAVA went above and beyond to assist me with my Home Refinance. They held my hand from start to finish. I appreciate the excellent service they provided to me and my family. Hats off that crew.
Ricky C. | 1/22/2015
I had a wonderful painless experience. A very nice young lady helped me. She is fantastic and she makes the process so easy. She is very personable and I will refer all my friends to your business. My experience was exactly what I was told by the representative when I made the first initial call and I was very excited to know that someone still has integrity and the product they have is just that!!!!!! Happy Happy Happy I am.
Tara S. | 1/26/2015
HUSBAND: We recently had our home refinanced through USAVA Lending. Personnel who helped, I cannot say enough about their excellent service. All of our questions were answered in quick professional manner. I would feel totally comfortable recommending them and the services they provide. Personnel called and emailed us every step of the way in the refinancing of our home. They were able to lower our mortgage rate from 4.75% to 3.5%, get a substantial cash out value for medical expenses incurred by my wife's stroke and our house payment stayed within $5.00 of the previous amount. Both staff personnel were an absolute pleasure to deal with
WIFE: A young lady helped us out every step of the way in the refinancing process along with her boss. Both of them were so nice and explained things I didn't understand to me. I had a major stroke in June 2008 and my brain get things jumbled up. Both boss and staff were wonderful explaining things to me over and over again. I would recommend them to all my relatives and friends, anyone who needed to refinance. USAVA Lending is a company that I had never dealt with before, but after getting our refinance done on our house and completed in about 45 days my husband and I are a true believer in their company.
Glen & Marlene K. | 1/28/2015
USAVA Lending helped me refinance. They met all my expectations and answered all my questions. USAVA Lending staff was very friendly, helpful and provided fast service. I would definitely recommend them! Due to their outstanding service I have to give them a 5 Star Rating!!
Mary S.F. | 2/3/2015
I contacted USAVA to help me with refinancing. USAVA Lending provided all information on policies. I dealt with a young lady who provided exceptional service. She was great to work with!! I would definitely recommend USAVA Lending!
Julie F. | 2/5/2015
I received an informational letter from USAVA Lending and I have heard of them in the past. I asked around and found that others were very happy with services provided by USAVA Lending so I decided to go and apply for a loan. Everything was done very rapidly and seemed very easy. They were all very, very nice and courteous! I would definitely recommend them to friends and family.
M.E.H. | 2/5/2015
USAVA Lending helped us refinance our house when other lenders told us it would be a much higher rate. They provided very detailed information. The representative was amazing. She answered all my questions and kept me up to date on everything. I would most certainly recommend them and my recommendation would be excellent!!
Christine S. | 2/9/2015
USAVA helped us refinance our 1st and 2nd mortgages into a single VA loan with a much lower rate. There was a young lady who was our processor and she was outstanding. She made the process easy and it felt like a close friend was helping us with our refinance. President of company and other staff were also wonderful! They never tired of answering our questions and helped us find the best financing for our situation. I give USAVA 5 stars! They truly care about helping veterans. I have already recommended them to friends and family. It is rare to find such thorough and caring service. USAVA Lending provides the best financing experience available.
Jesse & Carolyn L. | 2/27/2015
USAVA Lending helped with a refinance fixed rate mortgage. USAVA staff was helpful through the whole process. They were thorough and gave us detailed information. I would give USAVA 5 Stars!! We would recommend USAVA Lending to others and we ourselves would use them to do all our mortgage business!
Leo & Helen E. | 2/27/2015
I have done business with USAVA Lending in the past and I was pleased with their services. They helped with the refinancing of my mortgage. They are very honest and they communicate every step of the way. They are very accurate and professional. I have recommended USAVA Lending in the past and I myself would use them again. I give USAVA 5 Stars!
I was referred to USAVA Lending by a co-worker. They assisted with a refinance. USAVA explained everything so that I was able to understand the process. They are quick and easy and I would use USAVA Lending again if I had to refinance again. I recommend USAVA and give them 5 stars!
Melissa F. |
Thank you all for your help in this loan process. It was very much appreciated. The money was in the bank this AM so all is well. If anyone needs a loan or help with one, I will certainly refer them.
Bob B. |
We went to USAVA Lending to refinance our home. Staff was friendly and answered all out questions. We’re older so the process worked out good for us. If anyone asked to recommend a company to refinance I would recommend USAVA Lending.
Scott and Debra F. |
USAVA Lending refinanced my current mortgage. They met all of my expectations. I was able to do everything online and give all the documentation they needed via email including signing documents electronically. This was very convenient. If there was any delay it was my fault for not providing documentation. Any questions I had, they answered. The only issue I had was with Pioneer Title Agency not having the paperwork ready at the final signing. We had an appointment time and there was a delay. We had to take time off work to sign it. I would recommend USAVA Lending. They are friendly and professional.
Karl P. |
I used USAVA Lending for a home loan refinance. They met all of my expectations and were prompt and communicated with me throughout the loan. They answered all of my questions and I would definitely recommend them to use. They worked just fine!
Scott G. |
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